Payment and Refund Policy
Last updated: January 1, 2025
Payment Methods
We accept:
- Credit/debit cards
- Bank transfers
- Approved online payment platforms
Payment Processing
- Payments are processed securely through encrypted gateways.
- Payment confirmation is sent via email.
- Outstanding balances must be cleared before future sessions.
Refunds
Full Refunds
- Cancellations within 48 hours of booking
- Service not provided as described
- Medical emergencies evidenced by documentation
Partial Refunds
- Cancellations 24–48 hours before a session: 50%
- Package cancellations: Pro-rated based on unused sessions
No Refunds
- Cancellations less than 24 hours before a session
- No-show appointments without prior notice
Refund Process
- Contact us within 7 days of the session date.
- Provide booking reference and reason for request.
- Refund processed within 14 days if approved.
Contact
For payment or refund enquiries, email accounts@camsservices.co.uk.
