Frequently Asked Questions

Families, schools, and local authority teams can start with our online referral form or contact page. We ask for basic safeguarding information, the young person’s needs, and preferred session locations. A member of the CAMS team will respond within one working day to discuss suitability and recommend an intervention package.

We accept major credit and debit cards, bank transfer, and payment links for agreed packages. Invoicing can be arranged for local authority and school commissioners. All prices are confirmed in writing before sessions begin.

Yes. You can move between CAMS intervention tiers if needs change during a programme. We review progress regularly with parents and referrers and will recommend an upgrade or step-down when appropriate.

We do not offer a free trial, but we provide a free consultation to discuss your child’s needs, safeguarding context, and the most appropriate package before you commit.

Yes. Every mentor and chaperone is DBS checked, trained in safeguarding, and supervised by a designated safeguarding lead. We follow statutory guidance and work with local authorities when required.

Transport is included for many intervention packages where sessions require travel to activities, school, or contact centres. We plan routes in advance and share handover arrangements with referrers.

CAMS services supports children and families across the UK, with strong coverage in London, Essex, and surrounding counties. Contact us to confirm availability for your postcode or commissioning area.

Safeguarding is central to every CAMS session. Staff report concerns through our internal procedures and to statutory agencies where required. Read our safeguarding policy for full detail on training, supervision, and escalation.